Mana Ada System

I love my country very much...but it's a love and hate relationship...im sure you know how that feels....you love it because it's where u are born and where you spend your precious childhood with your love ones and lots of memory...nothing is better than HOMEeeee....yet, our "home" sometimes have flaws and sometimes doesnt welcome us...

no matter where i am, i still miss HOMEeee...i miss my home cuisine, i miss my home's fresh air, nice people, relaxing lifestyle etc...so even when i fly home, my first choice would be my home airline...

unfortunately, i have to say, im really really disappointed with my home's service...i talked abt my experience with the immigration last year...and this year, it's MAS..gosh...i bought my ticket long long long time time ago for my next holiday back to KCH...but due to many reasons, i had to cancel that flight since i have changed many times and paid a lot of change fees and in the end, it's up to a point where i couldnt extend the ticket anymore that i need to cancel....i requested for my refund since March...it was a painful process...i was told it would take 3 months...3 months???? something must be wrong with the process...hence the name M.A.S.! anyway, with their service, i couldnt complain much and just had to wait...after 3 months had gone...the refund was no where to be seen...i had to keep following up with lots of phone calls that nobody picked up...or if someone picked up, i was put on hold for 10 mins or more until i couldnt stand anymore that i had to hang up the phone...why? coz it was long distance call!

finally, i was getting impatient..instead of calling, i emailed to customer service..after many days, finally someone replied and said she has passed to accounts department and started on action...then after weeks passed by, i followed up again and after many days, the lady replied and said they have refunded and asked me to check with my bank. deep inside, i was so delighted and secretly changed my mind abt MAS....before i called up my credit card company, i wanted to confirm on details...so i asked her to help me check when the refunded took place and where did they refund to...after a few days, the lady replied and said it was refunded to my credit card...so i asked again, when....after many many many days, she replied and said, the refund request took place on 12 june 2014....GOSH. i almost fell off my chair...

I asked abt payment date, not when the request action was taken...i even explained in my many emails previously to her to let me know the payment date so that i could query the bank for not doing it on time....and turned out, MAS may not even have done it!!! why is it so difficult? really scratching my head...

all i could say is, their customer service .....sigh... could still be further improved....

HEeeeellllppppp~~~